terms and conditions

Overview of the General Terms and Conditions

1. Scope of application

2. Contractual partners

3. Offer and conclusion of contract

4. Right of withdrawal

5. Prices and shipping costs

6. Delivery

7. Payment

8. Retention of title

9. Warranty

10. Place of jurisdiction

11. Sample withdrawal form

More information under the menu item Customer information

General Terms and Conditions

(The following terms and conditions also contain legal information about Your rights according to the regulations on contracts in distance selling and in electronic commerce)

1. Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from BeHeTec GmbH & Co KG to consumers (§ 13 BGB)

A consumer is any natural person who enters into a legal transaction concludes for a purpose that can be attributed neither to their commercial nor their self-employed professional activity.

2. contractual partners

The purchase contract is concluded with BeHeTec GmbH & Co KG, Bertram Henn, Kesselweg 14, 91550 Dinkelsbü hl, Germany, district court Ansbach HRA 2838, VAT ID DE 222193712.You can reach us for questions, complaints and complaints on weekdays from 8:00 a.m. to 4:00 p.m. on the telephone number 49 9851 52696 80 or by e-mail at Vertrieb@BeHeTec com

3. Offer and conclusion of contract

3.1 The presentation of the products in the online shop no legally binding offer, but a request to place an order. Errors excepted.

3.2 By clicking the [Order] button, you place a binding order for the goods listed on the order page. The purchase contract is concluded when we confirm your order by e-mail immediately after receiving your order.

4. Right of Withdrawal for Consumers

(A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to your commercial or self-employed professional activity.)

Instructions on cancellation

Right of cancellation

You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or has order them.

To exercise your right of withdrawal, you must inform us (BeHeTec GmbH & Co KG, Kesselweg 14, 91550 Dinkelsbühl, telephone number: 49 9851 52696 80; fax number: 49 9851 52696 81, e-mail address: Vertrieb@BeHeTec com) by means of a clear declaration ( e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

You can use the attached model withdrawal form, which is not mandatory. You can use the model withdrawal form or another clear one Complete and submit the declaration electronically on our website (www BeHeTec com). If you make use of this option, we will send you an email without delay (e.g.send a confirmation of receipt of such a revocation by e-mail).

In order to meet the revocation period, it is sufficient for you to send the communication regarding the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen cheap standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless , something else was expressly agreed with you; under no circumstances will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You must return the goods or hand them over to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you return the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

− for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

− for the delivery of goods which can spoil quickly or whose use-by date would soon be exceeded,

− for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,

− for the delivery of goods if these are were inseparably mixed with other goods during the delivery due to their nature,

- for the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market to which the Entrepreneur has no influence,

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery,

- for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

5. Prices and shipping costs

5.1 The prices stated on the product pages include statutory VAT and other price components.

5.2 Information on additional shipping costs can be found in the [INSERT: link to the shipping costs table].

6. Delivery

6.1 Deliveries within Germany are made by Post, DHL, DPD or UPS.

6.2 Information on delivery times can be found on the respective product page.

7. Payment

7.1 Payment is made in advance or on account.

7.2 You only have the right to offset if your counterclaims have been legally established by a court or are undisputed or have been recognized by us in writing.

7.3 You can only exercise a right of retention if the claims result from the same contractual relationship.

8. Retention of title

The goods remain our property until full payment has been made.

9. Warranty

The warranty period for rechargeable batteries is 18 months after delivery.

Damage resulting from improper use, natural wear and tear, mechanical damage or tampering is not covered by the warranty.

Place of fulfillment of guarantee is 91550 Dinkelsbühl

10. Place of jurisdiction

Place of jurisdiction is 91550 Dinkelsbühl.

11. Model cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________

Ordered on___________________ (*)/received on _______________________(*)

Name of consumer(s) ______________________________________

Address of consumer(s)

_________________________________

_________ _____________________________________________________

Date Signature of consumer(s)

(*) Strike out where inapplicable