important customer information

Bestellvorgang

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Vertragstext

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Right of Withdrawal for Consumers

(A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to your commercial or self-employed professional activity.) 

Instructions on cancellation 

Right of cancellation 

You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or has order them.

To exercise your right of withdrawal, you must inform us (BeHeTec GmbH & Co KG, Kesselweg 14, 91550 Dinkelsbühl, telephone number: 49 9851 52696 80; fax number: 49 9851 52696 81, e-mail address: Vertrieb@BeHeTec com) by means of a clear declaration ( e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. 

You can use the attached model withdrawal form, which is not mandatory. You can use the model withdrawal form or another clear one Complete and submit the declaration electronically on our website (www BeHeTec com). If you make use of this option, we will send you an email without delay (e.g.send a confirmation of receipt of such a revocation by e-mail).

In order to meet the revocation period, it is sufficient for you to send the communication regarding the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation 

If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen cheap standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless , something else was expressly agreed with you; under no circumstances will you be charged for this repayment. 

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You must return the goods or hand them over to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you return the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functioning of the goods.

Exclusion of the right of withdrawal 

The right of withdrawal does not apply to contracts

− for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, 

− for the delivery of goods which can spoil quickly or whose use-by date would soon be exceeded, 

− for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery, 

− for the delivery of goods if these are were inseparably mixed with other goods during the delivery due to their nature, 

- for the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market to which the Entrepreneur has no influence, 

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery, 

- for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.